Sanjaya, S. “PENGARUH PEOPLE, PROCESS, DAN PHYSICAL EVIDENCE TERHADAP KEPUASAN ATAS PELAYANAN PADA RUMAH SAKIT SITI RAHMAH KOTA PADANG”. UNES Journal Of Social and Economics Research, Vol. 2, no. 1, June 2017, pp. 58-64, https://ojs.ekasakti.org/index.php/UJSCR/article/view/86.